As your personal Apple Assistant, I offer patient, supportive, hands-on care to address and resolve your specific Apple needs – this is why I come to you, in the comfort of your home or office, where you need it most, with your devices in your own hands. I also offer Remote assistance via FaceTime screen sharing

James offers in person, as well as remote on-line sessions globally. Travel outside of the Edinburgh bypass can be arranged @ £65/hour

James works 9-5pm. For evening or or weekend requests, my hourly rate is £65/hour.

Each on‑site visit covers a minimum of 60 minutes, where I will assess your Apple needs, and discuss options moving forward.

Many clients have a variety of set backs to achieve their intended goals, which can take a number of initial hours to resolve, guided by my patient & suportive assistance, at my hourly rate.

Should our session(s) need to run longer than 4 hours, we will check in if you’d like to continue until we achieve the results needed to satisfy your Apple hopes, or schedule a future session, at my hourly rate.

This happens often. I can help! Once I assess your devices, we can make a plan, together to best move forward.

Apple Assistant provides professional, hands-on setup support right at your home or office in central Edinburgh or remotely online. James personally assists you with migrating files over iCloud, including docuemnts, photos, messages, and contacts, while ensurnig your settings are correct on your new Mac, iPhone, iPad, or Apple Watch. I work alongside you to ensure everything moves over perfectly without losing important data or passwords, making your upgrade completely stress-free.

Yes! Apple Assistant offers patient, specialized troubleshooting for frustrating iCloud storage and device backup headaches. I come directly to you to in Edinburgh, to clear out confusing warning messages, fix broken photo streams, and secure your automated backups. I will guide you through the process in plain, everyday English so you can manage your iCloud storage with complete confidence.

Yes. Apple Assistant delivers reliable in-home and office support to resolve stubborn network connectivity issues throughout Edinburgh. I can help connect your Mac, iPad, or iPhone to local networks, configure wireless printer drivers, and fix dropped AirPlay streams. I bill at a clear hourly rate, combining on-site technical resolution with patient, hands-on software coaching at your own pace

Yes. Apple Assistant offers completely unbiased, independent buying consultations to help you choose the ideal device configuration for your budget. I do not sell new hardware or take commissions, so James’ only goal is to find what works best for you. I will assess your daily tasks, explain the differences between models in plain terms, and help you order the exact specifications you need without overpaying for unnecessary upgrades.

Apple Assistant delivers comprehensive privacy checkups and secure data configuration for all your devices. I sit down with you to review your Apple ID security settings, configure robust two-factor authentication, and check for vulnerabilities. I can also teach you how to use Apple’s native Password App so you can log into your accounts safely without ever having to write passwords down on paper again.

Apple Assistant provides secure device decommissioning and recycling guidance right at your home or office. Before you part with your old tech, I personally ensure that all of your personal photos, files, and accounts are completely backed up and permanently wiped from the hardware so your private data remains 100% secure. Once your data is safe, I can take your older devices, cables and electronics to the Edinburgh Apple Store who offers recycling or trade-in options.

Apple Assistant provides customized family tech boundaries to give you complete peace of mind. I will configure Apple Family Sharing, organize app approval systems, and set healthy Screen Time boundaries directly on your children's devices. I make sure the technical controls are locked down correctly while teaching you how to easily adjust the daily time limits from your own phone whenever you need to.

No — James assists with software & training only, but he can recommend options or an Apple‑authorised repair shops.

Absolutely. Apple Assistant is built entirely around personalized, slow-paced training where you learn by using your own devices in your own hands. I tailor every session to your individual comfort level, moving at a speed that works for you without any confusing tech jargon. I focus on practical skills—like organizing your Photos library, sending emails, or using FaceTime—leaving you feeling confident, independent, and completely in control of your technology.